Refunds & Returns Policy
At FireBoard Labs, we want to ensure that you are 100% happy with your purchase. If you have any technical or sales questions, please contact us. However, if you feel your purchase is defective or not the best fit for you, we want to make things right.
You may return most products within 30 days of delivery for a full refund if they are returned in new or like new condition. Items that are not in new or like-new condition may be subject to a restocking fee.
If the return is the result of our error (you received an incorrect or defective item, etc.) we will pay the return shipping cost.
You should expect to receive your refund once the product is returned to us.
If you wish to return an item, please contact us at firstname.lastname@example.org with your original order number before sending any items.
We are unable to process return requests for order that were not placed through our site. Please reach out to your purchase store or site regarding a return or exchange.
Return Shipping Address
All returns should be sent to:
3305 Terrace St, Suite 100
Kansas City, MO 64111
Please write your order number on the return packaging.